Our replacement guarantee for data services, and a straightforward 30-day money-back guarantee for digital products.
We built our data services around a simple idea: we'd rather replace a bad record than argue about a refund. Once verified data is delivered and reviewed, it has already done its job — it can't be "returned" the way a physical product can. So instead of a cash-back policy for delivered data, we back every order with an unlimited, no-questions-asked replacement guarantee. If something we deliver doesn't match what you ordered, we fix it — free, fast, and without a dispute process to navigate.
Bad data? We replace it, free, no cap, no argument. That's a stronger guarantee than a refund — a refund just gives you your money back with nothing to show for it; a replacement gets you what you actually needed in the first place.
Any contact that bounces, or any record that doesn't match your specified ICP (Ideal Customer Profile) or brief, is replaced completely free of charge. No exceptions, no escalation process, no disputes.
Data that was accurate and matched your brief at the time of delivery, but became outdated later due to natural list decay (people change jobs, companies rebrand, etc.), isn't eligible for free replacement — B2B data ages at roughly 2–3% per month industry-wide, which is normal and outside anyone's control. If you need a list refreshed after some time has passed, ask us about a paid refresh — it's usually a fraction of the cost of a new list.
Our standard model is post-delivery payment — you see the work before you pay for it. For certain projects, based on scope, a new client relationship, or client location, we may request partial or full payment upfront. This isn't a penalty — it's how we responsibly manage larger or first-time engagements, and it's always disclosed clearly in your quote before work begins, never added as a surprise afterward.
If you've paid upfront and we haven't yet started work on your project, that portion is refundable on request. Once work has begun, the replacement guarantee above — rather than a cash refund — is how we make it right if something isn't accurate.
RI Digital Email Campaign Sender comes with a straightforward 30-day money-back guarantee. If it's not right for you, tell us within 30 days of purchase and we'll refund you in full.
As we expand into pre-built/productized database sales (processed via Stripe) and other digital products, the same principles apply: data-based deliverables are covered by the replacement guarantee in Section 2 rather than a cash refund once a file has been downloaded or delivered, while standalone software products follow the money-back window described in Section 4 unless stated otherwise at time of purchase. Any product-specific exceptions will always be stated clearly on that product's page before you buy.
Every request in this policy — whether it's a data replacement, a pre-work-start refund, or a digital product refund — starts the same simple way: contact our support team with your order details and what you need. A real person reviews every request personally; there's no automated ticket queue to get lost in.
Questions about this policy before you order? Contact our support team — we're glad to explain how it'd apply to your specific project before you commit to anything.
A real person on our team reads every message — no automated ticket queue.
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