The rules of engagement for using our website, ordering our services, and purchasing our digital products.
These Terms of Use ("Terms") govern your access to and use of rirazu.agency and any service or product provided by RI Digital Research, operated as a sole proprietorship ("we," "us," "our"). By using our site, requesting a quote, ordering a service, or purchasing a product, you agree to these Terms. If you don't agree, please don't use our services.
Standard rules of engagement: what we deliver, how payment works, what we guarantee (replacement, not refund, on data quality — see our Refund Policy), and how disputes get resolved if something goes wrong.
We provide, among other things: B2B list building and CRM data cleansing, market and competitor research, email campaign execution, data automation and Python script development, and social media management. We also build and sell digital products (currently RI Digital Email Campaign Sender, with more planned), and we plan to offer website-building services and productized database sales for clients in the future. These Terms apply to all current and future services and products we offer, whether or not specifically named here.
Our services are intended for businesses and professionals, not individual consumers. By using our services, you confirm you are at least 18 years old and are acting on behalf of a business, organization, or your own professional capacity.
Quotes and scoping calls are free and come with no obligation. Once you approve a scope, we begin work according to the agreed brief, volume, and timeline. Changes to scope after work has started may affect price or delivery time — we'll always confirm any change with you before proceeding.
Our standard model is post-delivery payment — you review the work before paying. For certain projects, however — based on project scope, a new client relationship, or client location — we may request partial or full payment upfront. If this applies to your project, it will always be clearly communicated in your quote before any work begins; it is never a surprise added after the fact.
We accept payment via Stripe, Payoneer, and major card networks (Visa, Mastercard, JCB, Discover). All prices are listed in USD unless otherwise stated.
We stand behind the accuracy of the data we deliver. Full detail on how this works — including what's covered and how to request a replacement — is in our Refund Policy, which forms part of these Terms.
Products such as RI Digital Email Campaign Sender are licensed, not sold outright. Purchasing a license entitles you to install and use the software on the number of machines specified at purchase (currently single-seat, machine-locked). You may not redistribute, resell, sublicense, or reverse-engineer the software. License refund terms are covered in our Refund Policy.
We also operate on Fiverr under the username AllurSolve. If you order through Fiverr rather than directly through rirazu.agency, your order is additionally subject to Fiverr's own Terms of Service, payment processing, and dispute resolution system. Where Fiverr's marketplace terms conflict with these Terms for that specific order, Fiverr's terms govern payment and dispute handling for the transaction; our service-quality commitments (like the replacement guarantee) still apply to the work itself.
You agree not to:
All site content, software, and report templates remain our intellectual property except where explicitly licensed to you. Business information you provide to us for the purpose of scoping or delivering your project remains yours.
We treat project briefs, target lists, and business strategy information you share with us as confidential, and we expect the same regarding any proprietary methods or pricing we share with you during the engagement.
Our services and products are provided "as is." While we guarantee data accuracy through our replacement policy, we do not guarantee specific business outcomes (such as reply rates, sales conversions, or campaign performance), since these depend on factors outside our control. To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid us for the specific service or product giving rise to the claim.
You agree to indemnify and hold us harmless from claims arising from your misuse of delivered data or services, or your violation of these Terms or applicable law.
Either party may terminate an ongoing engagement with written notice. Work already delivered remains licensed to you as agreed; fees for work already completed remain payable.
We operate as a sole proprietorship without a single fixed registered jurisdiction, given our fully remote, multi-country team. Because of that, we've written this clause to be resolvable regardless of location rather than tied to one country's court system.
If a dispute arises, both parties agree to first attempt to resolve it through good-faith negotiation via email. If that doesn't resolve the matter within 30 days, the dispute will be resolved by binding arbitration conducted remotely/online, with each party bearing its own costs unless the arbitrator determines otherwise. This clause does not limit either party's right to seek resolution through applicable consumer protection or data protection authorities where required by law.
We may update these Terms as our services evolve. Material changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of our services after changes means you accept the updated Terms.
Questions about these Terms? Contact our support team.
A real person on our team reads every message — no automated ticket queue.
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